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Privacy Policy

Effective Date: 13 June 2025

Last Updated: 13 June 2025

Instagym Limited (“we,” “us,” or “our”) is committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website https://instagym.co.uk and associated services.

1. Who We Are

Instagym Limited

8 Rodborough Road, London, United Kingdom, NW11 8RY

Email: hello@instagym.co.uk

Phone: 020 7405 0000

2. What Data We Collect

We may collect the following types of personal data:

  • Contact details: name, email, phone
  • Account data: login details, preferences
  • Health & fitness data: any health-related information you share with us
  • Usage data: your activity on our website and booking platform
  • Technical data: IP address, device/browser, location


Payment and booking data: via Xplor Gym

3. How We Collect It

  • Through account registration or online forms
  • When you use our services or book a class
  • When you sign up for marketing or newsletter emails
  • Automatically through cookies and analytics tools

4. Why We Use Your Data

We process your data to:

  • Provide gym memberships, bookings, and account services
  • Communicate with you about your account
  • Respond to enquiries
  • Improve our services and website
  • Comply with legal obligations
  • Send marketing, only if you’ve consented

5. Legal Bases

  • Contract – to deliver services you request
  • Consent – for marketing and newsletters
  • Legitimate interest – site improvement, analytics, customer service
  • Legal obligation – to comply with UK laws and regulations

6. Data Sharing

We do not sell your data. We may share it with:

  • Xplor Gym (our booking/payment provider)
  • Service providers (e.g. website hosting, analytics, email platforms)
  • Regulators or law enforcement, if legally required

7. Where Your Data Is Stored

All data is stored and processed within the UK.

8. Your Rights

You have the right to:

  • Access, correct or delete your data
  • Object or restrict certain uses
  • Withdraw consent

Complain to the ICO at www.ico.org.uk

9. Retention

We retain personal data only as long as needed:

  • Booking and account data: for the duration of your membership + legal retention period
  • Marketing: until you unsubscribe
  • Analytics: typically 12–24 months

10. Security

We use secure servers, HTTPS encryption, and access controls to protect your data.

11. Changes to This Policy

We may update this policy. The latest version will always be posted on this page.

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Opening Hours

  • Monday - Friday
  • 06:00 - 23:00
  • Saturday
  • 07:00 - 21:00
  • Sunday
  • 08:00 - 21:00

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Health Statement | Terms & Conditions | Privacy Policy | © 2025 Instagym. All rights reserved.

Terms & Conditions: After purchasing the membership you will be required to present your Blue Light Card upon your first visit to Instagym in order to grant and activate access. Failure to present the card will mean entry is prohibited until you are able to do so. Instagym cannot issue refunds for loss of usage that arise due to failure of presenting your card so please ensure you have access to your card upon purchasing this membership option. The validity of your Blue Light card must coincide with the dates of membership purchase. 
After purchasing the membership you will be required to present your student card upon your first visit to Instagym in order to grant and activate access. Failure to present a recognised student ID card will mean entry is prohibited until you are able to do so. Instagym has the right to reject certain education providers as they deem necessary. If in doubt as to whether your student status is valid please contact Instagym for verification prior to purchasing this membership option. Instagym cannot issue refunds for loss of usage that arise due to failure of presenting a valid card so please ensure you have access to your student ID card upon purchasing this membership option. The validity of your Student ID card must coincide with the dates of membership purchase. 

*** Terms & Conditions: After purchasing the membership you will be required to present your Blue Light Card upon your first visit to Instagym in order to grant and activate access. Failure to present the card will mean entry is prohibited until you are able to do so. Instagym cannot issue refunds for loss of usage that arise due to failure of presenting your card so please ensure you have access to your card upon purchasing this membership option. The validity of your Blue Light card must coincide with the dates of membership purchase.

** All gym users must be a minimum of 15 years of age. Anyone below the age of 15 will not be permitted access to Instagym Limited due to health and safety concerns. For both Family and Family + Memberships a child can be added provided they are between the ages of 15 and up until the day prior to their 18th birthday. ID will be required with proof of age upon visiting Instagym Limited for the first time in order to grant and activate access. Failure to present ID documenting an age within the set parameters above will mean entry is prohibited until you are able to do so. Instagym cannot issue refunds for loss of usage that arise due to the failure of presenting sufficient ID so please ensure that you have access to this when purchasing this membership option and when visiting the Instagym for the first time.

* Includes Indoor Cycling, Yoga & HIIT/Circuits. Excludes all premium classes should Instagym Limited offer these at a later date such as but not exclusive to Reformer Pilates.